RUDE - APPALLING CUSTOMER SERVICE - AVOID THIS AWFUL COMPANY Driver turned up today at 1.15pm, a day late to deliver oil for our family home. He did not go to the location of the oil tank, which is accessed via a bridal way and I have provided you the "what three words" location for already. Instead the driver tried to drive through our front gate, which is narrow and winding and can not fit an oil tanker through. The driver has damaged our wall. I saw him hitting the wall and ran out. His response was "how am I supposed to know where your oil tank is". I replied "because the company I paid for the oil has been told and they should have told you". He replied "well they haven't". I replied "What are you going to do about my wall?" He replied "That's not my problem, I'm off." I then recorded him and asked why he wasn't delivering the oil". He replied "because of the way you spoke to me". I asked him "how did I speak to you". To which he muttered some obscenity and drive off. I recorded everything and am now emailing the CEO of CERTAS so he can sack the awful, rude driver that thinks he can play god with the health and safety of children by depriving them heating.