Paid for my oil on 11/1/24 through heatingoil.co.uk, chose standard speed delivery to be delivered on or before I believe 29/1/24. I received an email on 26/1/24 to say my oil had been delivered on 24th, but it hadn’t as nobody had been to my house and the tank was still empty.
Spent an hour on the phone to them only to be told they’d have to contact delivery depot and get back to me, which they did a couple of days later. They told me it had been delivered and signed for but they couldn’t tell me who had signed for it but they’d get it sorted out.
I received a couple of calls after this while I was at work to ask me how to find my property so it was delivered to the correct house this time. I gave them the info on how to find my house and tank, can’t miss it, it’s the house with the big green shed in the front garden opposite the big farm. They’d delivered to me a few times before and never had issues finding it before.
They eventually found it and filled it so I thought all was sorted, but no. They then send a payment reminder a month later to pay for the oil AGAIN when I’d already paid and they chose to deliver it somewhere else.
Do not use these, the reviews are 1.4 star for a reason and I won’t be using them again
8 months ago
Certas Energy has a
1.3
average rating
from
144
reviews
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