I cannot believe how poor this company is - they obviously don't read their reviews as there are no replies on here - I wonder why I'm doing it, but I need to inform all to stay away from it - the previous reviews are spot on - not one positive one !!! I have been waiting for a delivery since 28th March - it is now 15th April - I ordered the oil through boilerjuice and have been doing so for the last 5 years. I have had numerous deliveries with a standard tanker previously without any difficulty. On the 10th April a Certas tanker driver turned up to deliver oil - I have cctv on my drive and can see the road outside my house. There was a small council wagon parked outside the house, dropping off some tools for a job further up the road. He arrived in a standard tanker. He walked down my drive passed the council workers and then returned and drove off. He made no attempt to ask the council workers to move their vehicle, which I am sure they would have, to allow him to make his delivery !!!!! What a ridiculous and insensitive non- customer based person this was. The next day a driver is supposed to have turned up and an excuse given for failure to drop is that the vehicle was too big - a standard tanker. I could not see that any driver attended on my cctv either. I have rung Certas twice and was promised on the first occasion by the customer service person that she would make enqs and return my call by the end of the working day. Guess what - No Call back. The weekend then followed and no delivery and the customer service team don't work on weekends, neither do the Boiler juice staff. Ridiculously poor service again. I rung today, Monday morning to speak to Boiler Juice, they have had no update from Certas !!!!!! Infuriatingly I rung Certas again, I was not surprised to have to repeat my account of the failures as the previous customer service advisor had not updated the records !!!!!!!! I am now waiting for a Call Back from their customer service team again - which will probably not happen and I still have no oil delivery confirmed. DO NOT USE THIS PATHETICALLY INEPT COMPANY.