I had a simple translation to be done, paid for the 3 days service , which I knew I had a timeframe for the document to arrive; and not only got it 2 days later, when I opened the envelope and read the document, they got the name of the organisation wrong from a different country all together, which is fair enough, people make mistakes. So I called them next working day and to my utter disbelief the 'manager' I spoke to was so condescending, telling me that they could fix it and offered me to go and collect it in their office( I needed for that day). Then I had to call and send emails complaining to him that he should put it right, but he insisted that he wasn't prepared to pay for a courier to deliver it to me. I was very disappointed with his Costumer service skills... not impressed at all.