CRC Customer service is misleading. I bought a bike and was expecting to get it delivered between 5 to 7 days as stated on their website but 7 days went past and the item hasn't been shipped yet. CRC creates a tracking number to send item way before its dispatch time. So when you try tracking the item it doenst have any record. By talking to their customer service they blame the courier but I called Parcel Force and they said the item hasn't been collected even though CRC claims so through their customer service. It's very poor behaviour by CRC and if I was the marketing head of a brand like Vitus I'd be very worried about adding this sort of experience to the sale of my products. I still haven't received my bike, now 7 days after the purchase. No one knows when I'll receive my bike. My hard earned money won't be going to CRC again, that's for sure. I've been told they are populating Trustpilot with fake reviews too.