I had been a loyal customer for many years, but after my last purchase will never use them again. I ordered a dropper post (£120) and they sent me the wrong size. ‘No problem’ I thought, I would exchange it using their free returns label. I boxed it back up and took it to the post office and sent it on it’s way. After a week I’d heard nothing, so got in touch to be told they couldn’t find it and to wait longer. I didn’t keep the receipt from the post office with the tracking number of the return, and CRC were unable to verify the tracking number on the returns label they had provided. CRC refused to exchange or refund. I sent numerous emails to CRC, only to be made to feel I was trying to scam them- when they were the ones who had lost it. Eventually I gave up contacting them, so CRC have my £120 and my seatpost.