Ordered a wheel pump for my bike recently. It was of a very poor quality, obviously damaged from the manufacturer. Contacted customer support, sent them photos. After they got the photos - no communication from them but received an email saying they’ve shipped me another pump already which I never asked for. The quality is poor, delivery to US takes at least 1 week, usually up to 2 weeks. I emailed them saying I was never communicated about it and don’t need another pump, would prefer a refund and buy it elsewhere. Reply was just “terrific” - you never said you don’t want another pump so we sent it. No explanations, no further communication. I wrote another email saying I don’t need 2 poor quality products but it is being ignored as my previous message as well. It is ridiculous and I would never deal with them again. No respect, no communication.