Where do I start I ordered an e-bike which was in the sale on 29th november for £3400 i contacted them on 5th December asking for tracking so i can make sure someone is home as me and my wife both work full time. I was then told that the ebikes dont come tracked so I had a bit of a moan as if I miss it I have to rearrange delivery anyway they said if I hadn't heard anything by the monday to contact them again so I went on live chat to be told that delivery had been attempted on friday 6th December and a card had been left we had nothing at home then according to their portal they use it said it would ve delivered monday the 9th so I managed to get the mother in law round to wait. My wife returned from work around 4pm and managed to call tuffnells as now we had a consignment number they couldn't tell me anything except it wasnt out for delivery that day and I needed to speak to chain reaction so I went on live chat again and said how ridiculous it was that we couldnt find out when it was coming so I requested them to redeliver on thursday as my wife had the day off i work they said they would request this. I went back on live chat tuesday 10th to see if it was going to come on Thursday they said it had been attempted again on tuesday and another card left again we had nothing in the post box at this point I was getting sick of the ridiculous service and I had a £3400 bike out somewhere probably being bashed about in multiple couriers vehicles. At this point I had enough and requested them to ask the courier to return the bike to them as I couldn't be sure it would come on the Thursday and if it was damaged I would have to arrange a return for it. So bear in mind the bike hasn't made it to us for delivery and it has been attempted twice although we have no proof of this as we have no cards left. Chain reaction have told me that I need to wait until the bike is returned to them before I can have a refund and it can take 16 working days for the bike to be returned to them when it only took 4 working days for the first delivery attempt so at the moment I am £3400 out of pocket and without a bike luckily I have paid on my credit card so do have some sort of protection but the service we have received has been shocking and for not sending a bike tracked is completely ridiculous buyer beware i would rather go and collect one myself from a shop and pay double the price.