Ordered my bike 22 May 2020, payment was issued right away and came to around £600. Order status was shown as "Processing" and confirmation e-mail received, perfect. Fast forward to today (15 June 2020), no update whatsoever from CRS, had to e-mail the customer service team to ask where my bike was, waited a few days for a response to be told they don't have it in stock, even though they happily took my money for the accessories I bought with it which eventually showed up - not that I need them without a bike - they then cancel my bike order and tell me I'll receive a refund in 5 days. Customer service is a joke and after this pandemic is over they will go back to being irrelevant again. Their Vitus MTB is known as one of the best in the £500 bracket, but not worth the hassle of giving these people the money as they seem to have no consideration for the customer. I'll be shopping elsewhere.