Terrible after sales. Bike for my daughter arrived damaged and the wrong size. Customer services cannot be contacted on the phone so had to email. Took 3 days to get a reply, which asked for photos of the damage and packaging and did not mention the bike being the wrong size. Sent photos of damage and again asked about bike being the wrong size. This time customer services advised me to take the bike to my local bike shop and get the seat post cut down (!), but did not comment on the damage to the bike - very frustrating because you know you will have to wait a few days for a reply each time you email customer services. Nearly a week on now so I am going to cut the seat post down and touch up the damaged paint as my daughter wants to use her bike. I've ordered small items many times from Chain Reaction but would definitely NOT buy an actual bike from them again. Really disappointing...