Ordered a bat for my son. Not given an estimated arrival date, my son found on line the average wait time. He had a tournament in Atlanta that he wanted the bat for which based on his research it may not make it to our house in time. We called and were able to add rush processing to the order. A few days before leaving we still had no idea when the bat would arrive. Called Chandler to check on status, very nice lady told me it was drying, if it does not finish in time to send to my house she would have it sent to our hotel. She said to contact her the next day to check how it is progressing, I did and she said it is dry and she will personally go grab it and ship it to make it to our house in time, which it did. HIghly recommend that Chandler add automated status update emails to minimize confusion and anxiety.