A curate’s egg! Some very good and some pretty bad customer service. Charger tech is ok, IPhone App is poor. The BPChargemaster website is more consumer-friendly than competitors providing home charge points. However it still appears to be mainly ticking boxes of the grant funders not consumers. The office staff are very friendly and obviously well trained in customer interaction. Taylor Firmin-Brooks, got things done as well as being professional and friendly in both phone and email interactions. Pam Sembi was equally good as Taylor. In contrast, Jaedan Robinson was a waste of time and space. He never responded to my many phone call messages and emails. He did not upload the photos I sent. Eventually, after the fourth or fifth call to leave yet another message for Jaedon Robinson, I spoke to Taylor, explained that Jaedon wasn’t doing anything and asked her to process my details so that I could have the charger fitted. A further issue is that no-one could tell me whether my cut-out fuse was a 60A, 80A or 100A, even though I sent close-up photos. I subsequently found that the ENA has a photo reference of cut-outs on their website which I used to determine that I had a 60A fuse. Taylor then confirmed that an 80A fuse was sufficient for a 7.5kW charger so I arranged the fuse to be changed by the DNO. By the time the fuse was changed the grant required me to have a smart charger. I received an email from BPChargemaster informing me that my installation would no longer be eligible for a grant. I therefore contacted BPChargemaster by phone to order a smart charger. I spoke to Pam Sembi, who arranged for a smart charger to be fitted, retaining the same fitting date. The charger was fitted on the pre-arranged date. The fitter was pleasant, friendly, professional and knowledgeable. The only issue was that he had not received copies of the photographs I had sent and had been told that the installation was in a garage not a room. Consequently he had not brought the necessary type of cable and had to go and buy white trunking, then return and fit it. I was very happy with the service provided by the fitter, however the management of the office staff clearly should be addressed. Good service from the office staff is a bit of a lottery. It seems to depend on which individual one interacts with rather than there being a tightly managed, well oiled procedure. BPChargemaster should be aware of the ENA resource and improve its management. The technology is ok. The charger has only once (so far) needed me to reboot it to work correctly. The app is very basic and requires me to log in every time...very “old school”. The website is better and a link on my phone home page works as well as an app anyway, so maybe BPChargemaster should concentrate on improving the website rather than the app😉.