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Very bad customer service, I had to wait for 4 days, and I still haven’t received my order, I left a msg and called 3 times to be promised that they will call me back and let me know why my order status stayed on “in progress” for 4 days and then when I finally asked to transfer my call to the complain department, when I finally spoke to Molly , she promised to compensate me for the 4 days delay and to make sure my order is delivered as soon as she figures out what’s wrong and why it hasn’t left the warehouse. Then she promises me that I will be compensated for my troubles and then she offered me 10$, what an insult, what a joke , I’ve paid 400 dollars to buy make up and. Good service and I end up being offered 10 dollars wow , yeah never buying nor recommending again . Plus the brand is really not worth it at all , you get tons of better stuff somewhere else where they actually care about their clients.
1 year ago
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Charlotte Tilbury has a 3.8 average rating from 13 reviews

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