Doesn’t even deserve the 1 star! I have been shopping from Charlotte Tilbury for years as a loyal customer and never have I experienced such appauling customer service. I have been waiting for my refund for over a month for a large order & did everything in line with their returns policy. Charlotte Tilbury provided me with a returns label where the tracking shows it has been delivered back to the warehouse, I also received an email to confirm the delivery has been received by the retailor and after calling them several times the team at charlotte tilbury confirmed on the phone that the order has been received back at their warehouse however they have now come back to me and advised the parcel cannot be accounted for at the warehouse, as a customer how is this my problem as I had done everything on my end and in line with their policy. Everytime I have contacted them they have passed me from pillar to post and the issue has still has not been resolved. Extremely unprofessional how liability has been put on to the customer for the mishandling of goods in their warehouse. The senior advisor on live chat also ended the chat abruptly when querying this. I will now be going to Trading Standards & Action Fraud with this as I have all of the necessary evidence to support my claim. Once again I can’t believe for such a large company as Charlotte Tilbury to show such unprofessionalism & disregard for customers is beyond disbelief. AVOID AVOID AVOID!!!!