I too wish I had looked for reviews prior to placing my first-time order with Charmsoes - my experience has been similar to others I've seen here. They are the worst on-line company I've ever dealt with and I also think that they are doing everything they can to either scam customers and/or avoid making good on their product services. It's clear they don't value doing the right thing in order to build customer loyalty. Here's what I've run into: Even though they immediately charged my credit card for my single item I ordered, I got an email from them the same day stating the item was "unavailable due to a logistics issue." Then in that same initial email they also stated "our product department informed us that none of the new products has passed quality inspection after production, and we will not send any low quality items to dissatisfy our customers." They also requested I choose another item, with a few recommended choices. I replied that I wasn't interested in anything else and requested they just refund my credit card. They then replied "If you don’t like the item we recommend, you can browse our site to choose the replacement." I sensed this was going to turn into a non-stop run-around and quickly contacted my credit card and filed a disputed charge report. Since then I've received multiple emails with similar excuses. One was: "Could you think about it again? We really know it is not your fault, it is ours. As our valued customer, we can provide 10% discount to you for this inconvenience if you agree to change the type you ordered," to which I replied, again, please just refund my money. Then I got a reply, "Could you consider it again? Really hope you can enjoy our product. The quality of the replacement is as good as the one you ordered. In order to show our apology, we can give you a free wallet as compensation if you agree to exchange the type you ordered." So the run-around just keeps perpetuating...