I purchased spit roaster model SS1-DX some years ago with good success. Recently, I contacted Mark to replace the Rotisserie Motor that had stopped working. He stated that it was not covered under the warranty, so I would have to purchase another one. I paid $156 for a new one. Later, the package was shown delivered, but no package. Also, the P.O. info on the package showed the item to be only 12 ounces, when the motor weighs more than 5 lbs.???. This didn't make sense. After 3 weeks still no package. I have tried contacting Mark more than 8 times with absolutely no response. This happened since the beginning of September 2024. Mark has scammed me for $156. If I had gotten just some response, but nothing. In my experience, Mark is just a thief and can' be trusted.