I purchased a rug for my hallway however before purchasing I enquired about the return policy in case the rug did not suit my house. I was told by Alex that there was a courier fee of $17 to return the rug which I agreed to. However once I returned it, I was charged $50! Alex neglected to tell me they charge 15% of the purchase price in addition to courier fee. I've never come across a modern day e-commerce business that charged a % of the item to return it, not to mention lying to the customer when they ask. I'll be leaving a google review as well so no one else gets robbed the way I did.