My order for a Hudson Reed shower was confirmed within 2 days and the money left my account a day later. However 4 weeks later, still no shower valve. Like other reviewers I have had no response to my emails and phone messages. My first attempt to phone was answered and the lady I spoke to me assured me that the order had been dispatched, and that she would investigate with the courier company and get back to me. She didn't. All attempts to get through by phone since have met with a never-ending recorded message assuring me that I am 'in queue position one'. Do not use this company!