Let’s be honest, you’re here for one thing, and it’s to check out if I should decide to go with these guys. Well, if there is one thing you do today, I BEG YOU, PLEASE DO NOT DECIDE TO SIGN UP FOR THEIR SERVICES. I have such a long list of reasons why if you really need more to help you decide if you want to put up with such a horrible company with terrible customer service and practices. Firstly, YOU have to report if a waste collection is missed otherwise nobody is coming to empty your bin which just makes no sense. If a collection is missed surely THEY SHOULD know this has happened, and to provide good customer service, get in touch with you to let you know of this and that an alternative collection will be made, but no. BUT the biggest kicker is their £30+VAT “Service Improvement” Fee which is chargeable at a maximum of once per 12 months, and don’t worry, they will charge you it once per 12 months. This has just been applied to my latest (and final) invoice for the second time in 2 years. I’m not even going to try to fight them on this - read more on that below. So you better factor this additional cost into the total of your annual price for service. Is it really looking like such a good deal? And to be totally honest I’ve seen none of the improvements that this fee has supposedly gone to fund. This is really what’s led me to write this review in hopes that at least one person will see and decide to not go with them. I was going to end my contract some time ago after getting a promising quote from another provider, but WM really did offer an unbeatable price, so that even if I did pay their early termination fees, it was still the cheaper option to put up with their terrible service and run out the contract. That’s a big lesson learnt for the future! Now that I’m at the end of my contract, I JUST CANNOT WAIT (that’s sarcasm) to pay the £75 “container removal and cleansing” fee. Unfortunately, all of these fees are outlined in the contract so you really don’t have a leg to stand on once they have you. I tried to explain my situation that I was unhappy about these fees and the service I had received (missed collections etc), but all I got was a very forceful reply along the lines of “it’s a fee outlined in the contract so you have to pay” with no room for compromise or compassion. And as you can see the reviews are very much split between 1 and 5 stars, but look closely and the vast majority of the 5 star reviews are from users with 1 or 2 reviews which is blatant review bloating. Just another dirty tactic from a horrible company with even worse practices. This company just represents everything that is wrong with the world today. Please just avoid them as you will get what you pay for!