I am a customer service delivery driver and just feel that the lane for delivery personal is not satisfactory. You literally have to reach across your vehicle to get you delivery or stand in the rain while a team member decides when to acknowledge you standing there. As if they are being bothered to have to speak directly and not thru a drive thru. The right side of the building drive thru should be for everyone. If I have to pull up and wait then I have that option. But reaching across my vehicle with thw chance of spilling a customers order. Not good, not happy. That drive thru might work in another country but not in the USA.