The customer service is really bad , people on the phone don't seem to care at all. I have ordered optifast products from them online and they changed my order as what I ordered was out of stock. I contacted them couple of times and finally they e mailed me a label to drop the wrong item which I did, then I have not heard anything back, I sent an email asking when I would receive the right products and they informed me then that they would issue me a refund and I have to re order the products again. Well after almost 3 weeks I am still chasing that refund , i checked online and they have received the wrong products but still not refunding me.