This is by far the worst company I have ever had the misfortune to deal with. I have been trying to speak to someone on the phone regarding our bill and I have not yet been successful. We had to change our direct debit and instead of ringing us to discuss as we requested numerous times, they charged us £50 for a non payment admin fee and the bill keeps going up monthly even though we no longer use the service! We have rang them several times but no one is available to speak to us! Ridiculous for a communications company. We were with them for years and never missed a payment. A simple change that we needed to discuss has resulted in service being disconnected and a very rude email from them; a simple phone call would have rectified everything. AVOID THIS COMPANY!!! Also, it appears that many customers may need to contact OFCOM - we have!