I have finally managed to extricate our business from this company - their parting shot was to charge my last bill with a service charge for not having a direct debit set up - guess how the bill got paid ? Yes, by direct debit ! I am glad to be rid of such an aggressive insidious company that cares little for its customers and hires aggressive staff that are argumentative and seem to take pleasure in arguing with you. As my 30 days termination period was nearly up I called to ensure that I didnt need to do anything else - I wasnt taking any chances after they added additional services to my account and told me they could - as it was in my terms and conditions and it was my fault for not noticing this "dark web monitoring". The customer services advisor told me that no I was still on a rolling contract - that after I sent my termination letter they emailed me with other options and as I hadn't responded to that it meant my cancellation was not in place - I have no words ! The advisor argued "why would Chess send me an email if I hadn't wanted to keep the services open?" I argued that why would I have sent a termination request if I wanted to stay with the company ? They seriously tried to tell me that because they had sent our business an email in response to my termination letter that my notice of termination wasnt taken into account and wasnt binding and that I was still in contract. As I have no control over what they send, my notice to terminate was the last correspondence from me and therefore they will receive no more money from my business and beware any business that decides to get entangled with this hideous company. Date of experience: 30 April 2024