I ordered a dress from Chi Chi for my graduation over the summer which fell to pieces throughout the day of my graduation (the first and only time I had worn this dress). I contacted them online and was told if I returned the dress along with my other returned items I would receive a full refund as there were no replacement dresses in stock. It took way over 10 days for me to receive a refund and when it was finally sent I realised they had not included the money for my faulty worn and returned graduation dress - only refunding me for the unworn and packaged items I returned. I contacted them to ask where my refund for the faulty dress is and they demanded I showed them proof of the conversation where I was told I could have a refund, which I was able to do so. They then took OVER A MONTH to respond to this email and in October I was told that i need proof of postage of this parcel in order to receive my refund. I was outraged as I knew my parcel had been received because I was refunded for the other items in the parcel. As it is now November, and I sent my return in July, I am no longer in possession of my proof of postage. Not only am I not able to be refunded for my expensive dress but I am now not even in possession of the dress anymore - so I have been charged for a dress I do not have and cannot take to be repaired. I really do feel cheated.