Absolutely terrible customer service. I returned a number of bridesmaid dresses after ordering various sizes, so was due quite a large refund. I spoke to customer services after the 14 day returns period was up, and was told I would be refunded, yet several days passed and no refund issued! I was then cut off on the phone after waiting in the queue for 2 hours (twice!) I contacted Chi chi through social media, and was again told my refund would be in the next batch, but it never arrived. Eventually they stopped responding via social media and email. Absolutely disgraceful service! I later escalated the case through PayPal. Chi chi never responded to them either, so the case was found in my favour and I was given my refund - but this took weeks! I strongly advise against ordering through Chi chi, it is just not worth the hassle!