Total thief’s, I bought a dress on the 7th of December returned it on the 9th they received it on the 13th and I’m still waiting for my refund that apparently takes 28 days!!! It didn’t take them 28 days to take my money from me!!!! I’m getting married on the 28th of February and I ordered a wedding dress from them but ordered one size bigger as apparently that’s what you need to do when purchasing wedding dresses but it was too big so sent it back straight away so I could reorder a smaller size but I can tell you now that won’t be happening because there customer service is horrendous!! Avoid at all costs!!! I use asos because they’re so good and their customer service is amazing.