I returned a dress on the 6th January and received an email from them saying it had been processed on the 16 January. I waited the 28 days that they stipulate but no mail to say a refund had been issued so I emailed them to complain but I have to date had no reply; it is now 35 days. I have ordered from Chi Chi in the past with no problem getting a refund if an item was returned. I wish I had read the reviews before ordering on this occasion. If I don’t hear anything in the next day or so I will complain to Trading Standards. Do not order from this company something is very wrong. MF