Initially all good (as are most companies). Got my order but wanted to return 2 pairs of Jeans. Done exactly what it said in the returns section. Returned them within the 21 days using THEIR prepaid business reply label as laid out in their own returns policy. Waited for them to process the return automatically but a week later still nothing. Called them and they said they needed the tracking number but there isn't one on the label they provide so how can i give them it? After pushing my point and saying I had proof of postage they then said they will have to check if they have had it back and it should be done by the next day. 4.30pm the "next day and still nothing so called back. This time they said they have got ONE item back and issued a refund but claim the second item (the same jeans in a diff size) wasn't scanned on their side and would have to look for it. Making it out as if it wasn't returned. The returns form i filled in clearly stated 2 items so why when they got it didn't they raise the alarm so to speak. And as it was sent with their label the weight of the parcel wasn't recorded on the postal receipt. So many issues to highlight! 1) why does it take the customer to call to get a refund? 2) Why when the returns form doesn't match the items is nothing highlighted? 3) Why is the returns label non-trackable or traceable like 99% of other sellers?? 4) How do you expect the customer to prove they have sent you the correct number of items if you cant even get it right your end. I know i returned both items as put them both in myself and posted it. It looks like i may have to do a chargeback to get my money back but its appaling how they deal with returns and i certainly dont trust them no more. They wont get anymore of my cash and i would strongly advise anyone returning ANYTHING to the that they spend the little extra and pay for a tracked method that records the weight of the parcel.