Scandalous & outright fraud. I previously held a home insurance policy with chill in 2022. I was up for renewal in 2023 & I choose not to renew as I found a cheaper quote with axa. I never choose to renew the policy or clicked on the link sent to me to renew. Chill & close brothers have been fraudulenty withdrawing money from my account with no authorisation or agreement. When I was talking to a chill representative today in regards to it, he told me that some people forget to click the link to renew so the direct debit will still be withdrawn. How is this legal when no agreement was signed?? No home insurance policy documentation done up for the money that has been robbed from my bank from them. HOW many other people have they been fraudulently taking money from??? as its seems from the conversation I had with a chill representative it's the normal operation. I want the money refunded that has been robbed from me for over 8 months for a non existent policy. I have raised a consumer rights case with the ccpc to highlight the illegal activities. Folks check your banks when you move away from chill to another provider Update. Chill have now flagged my review to get it taken down. I have contacted trustpilot in regards to it. I can provide all the evidence and a recorded call with a chill colleague stating the above to keep the review on this site.