Mario the team leader in custsomer service and his team here a rude nightmare to deal with and the whole experience felt like a scam. They promised me a refund when i changed insurance to another company, i then had to chace it where they hung up twice and when i finally got though today they said the are not refunding me as i had not been in touch ( not true) and I had already got insurance though AXA who saved he about €600 and insured my wife who has an over seas licence ( they said she could not be insured also not true) They also would not refund a service charge for €108.57. Avoids these scumbags at all costs, dishonest people and horrible experience.