Absolutely genuine guys. We communicated by email initially, sending photos of work required on our new "project" (a 12-year old, previously unloved VW Beetle cabriolet). We needed alloy wheel refurbishment and advice on colour fading on our back bumper. We were told that the wheels could be worked on and advice would be given on the bumper when the car was dropped off at the bodyshop for the wheels to be refurbished. The wheels put up a real fight but we weren't charged any extra for the work involved in getting them back to looking brand new. We were kept up to date on progress and the time required to complete the additional work. The results were faultless! We had a discussion about the paintwork issue and decided, on Paul's advice, to leave the bumper as it is. No pushy selling techniques to get more work. We have lots more work to do on our little "project" but we're picking these jobs off as and when we can afford to have the work undertaken. We will definitely be using Chips Away Chesterfield in the future.