Ingrid the lady who answers the phone calls is super helpful and attentive, both work men who came out to first look at the door then fit the door were not only lovely to me and my children but really efficient. The work man that came to take off the old door and fit the new door was fab , he took away all the mess creates from the changing of the doors and was very precise and careful about making sure the fit was perfect. He barely stopped the entire time he was here (three and a half hours) and I was just really impressed overall with the friendliness and hard work he did.