I was happy to pay extra for a tree that came earlier in November seeing that this year has been tough for everyone and for £74 I was still expecting a great tree. Tell me my tree came soaking wet and took just over 2 days to completely dry out even though I had the heating on. As soon as it dried out I realised it was essentially dying. It looked like my last year’s tree the day I went to throw it out in the middle of January. I’ve had real trees my whole life and know how to take care of them well to keep them alive but I can’t bring one back from total death. I contacted the company on their website as I don’t like to leave an immediate negative review as I was certain something could be sorted. It was delivered on the 17th, I submitted a form on the 21st to complain and heard nothing back. I called on Monday 31st and left a voicemail and heard nothing back. Called today on the 30th and was sent straight to voicemail. I was willing to give the company a chance but the terrible customer service was really the star on a dead tree. My £74 no drop norman fir is half dropped on the floor and it’s not even December yet. This company is the thief of Christmas and I can’t afford to get a new tree. Total scrooges.