I've purchased seven watches from Christopher Ward over the last 18 months and have been very happy with the service I've received up until now. I paid for a watch in December 2022 with the initial delivery date of March/April 2023. This date passed and after several messages was given a new date of May/June. This deadline was also missed. More messages from myself revealed a new deadline of July/August. This week after messaging for another update I was informed that production were struggling and to be patient (or words to that effect) I'm sorry but this is absolutely ridiculous and not the way to treat customers. I shouldn't have to chase up information. I've cancelled my order and requested an email from Mike France (the boss) I've certainly purchased my last ever Christopher Ward watch. Terrible customer service from a company i used to hold in high regard.