I Ordered a C60 Trident Titanium 2 on the morning of 27/7, needed the watch before 2/8 as I would be away and I needed a good quality divers watch. I had no option within the order process to upgrade the shipping so I had to trust that they would get the watch to me on time. I had not got any response at all so I phoned on late afternoon on 28/7 to find out if they would be able to get the watch to me. I advised I would cancel the order then if they couldn't, I was advised that the watch would be sent on 29/7 and that it would be delivered on 1/8, I was happy with this so left the order in place. I had not got any messages from them so I phoned 1/8 to check if the watch was to be delivered today, I was advised that it had not been sent and would be posted today, need less to say I have now cancelled the order and I will be going away with out the watch that I needed! I am not happy at all that Christopher Ward did not do as they said they would, this is the worst possible let down in customer service. I appreciate that they are busy when they have sales on but it is vital that you don't make promises and not keep them.