Hi bought my second Christopher Ward watch a C9 grand malvern very very pleased with the watch,but customer service woeful,asked for a discount as they give a discount if you travel to London,told under no circumstances would I get a discount felt insulted as I already own a C9 Moonphase watch(fabulous) started to research other companies 1 wk later a discount voucher dropped on my hall floor, so I used it ,put it down to poor staff training. An email arrived saying that the watch was being dispatched,contacted cust service to ask about watch sizes and was told that they only had one size and were awaiting del. Are Christopher Ward happy with this treatment on a £1500 watch ,I'm not!