Malvern C5 automatic. Had a fault, automatic function had ceased to operate. A couple of parts had worn out and needed replacing - happy with that (£30). However, I was told that to ensure that the watch now kept good time I was expected to pay for a full watch service despite it having been serviced only 2 years ago (£99, a 33% increase in 2 years). If the watch is maintained as expected by CW I do not expect to pay extra for additional servicing on top of the regular service. Poor service and poor quality for a company that stresses the quality of their watches, the standards of their watches and the personal service provided. I would not recommend CW to anyone following the sub-standard customer service provided.