I have been very disappointed with the dreadful service I have received from CW and its courier. I returned the watch to CW on 23 Aug (received on 24 Aug) via the pre-paid Royal Mail Special Delivery Guaranteed Service envelope provided. By 4 Sep I had heard nothing; so I rang CW, only to find that the watch was still sitting on a Customer Service desk! I had been told nothing about the receipt of the (valuable) watch or of any progress with its repair. Unfortunately, the return service was even worse: On 8 Sep I paid the invoice for the repair and shipping, and on 11 Sep CW told me that the watch had been despatched for return “via DPD Expresspak NextDay”. On 11 Sep DPD told me that the delivery would be made on 12th. On 12 Sep DPD told me that the delivery was delayed and would now be on 14th. On 13 Sep DPD told me that the delivery would be on 13th (which it was). When delivered, both myself and my wife were at home, but no-one rang the doorbell; the (valuable) watch was just left in the unlocked porch. No signature! This is not the kind of service I have come to expect from CW! Not only does DPD’s “NextDay” service not arrive on time; they don’t even know which day it’s going to arrive! If I can use the Royal Mail Special Delivery Guaranteed Service for a reliable next day delivery when sending the watch to you, why can’t my watch be returned in the same way? This service fell well short of my expectations and, presumably, Christopher Ward’s own.