I sent my watch for a minor repair in mid January (acknowledged a couple of weeks later on 28 Jan by email), I finally received it back on 8 September. During this period of almost 8 months I was almost never contacted proactively and only received information when I requested it. This information was also frequently incorrect, the following is a summary of only some of the emails that I exchanged in this time. I was advised on 29 March that the watch was "going through final inspection so will be sent out this week". I then heard nothing so had to follow up a couple of weeks later to be told there was actually a delay. After chasing again on 5 May, I was told the part they were waiting for would arrive "imminently", before again hearing nothing until 23 May when I was advised of further delays. A month later on 21 June I chased again having heard nothing and was eventually assured that the watch would be sent the week commencing 24th July. Needless to say this date was also missed and the watch was finally sent on 18th August. The compensation I was given for this was a 25% discount on the cost of the delayed part only. When the watch was finally delivered on 8 September I had to pay $20 of import taxes to take delivery as presumably the paperwork was not correctly included to show that UK tax had been paid on the original purchase a number of years previously. All in all a really poor experience, and in my opinion the small discount offered comes nowhere near close to compensating me for both the amount of time I had to spend trying to find out what was going on and for going without my watch for close to 8 months.