As a first time customer I had high expectations which have sadly been misplaced! Firstly it has been almost impossible to obtain an accurate delivery date for the watch I ordered and needed me as the customer to chase - there were no calls from CW keeping me informed as I would have expected. Finally I had a call last Friday (15/09) to say that my watch was scheduled for delivery into the UK late this week (w/e 22/09) and to expect receipt the following week. Low and behold I received an email notification advising the watch had been shipped and would arrive on the 19th by Royal Mail. As no one was home to sign for the watch I checked on the tracking details to find that it was being returned to Carmarthen in Wales when I live in Essex. Having flagged this with the office I was told they would get onto Royal Mail and ring me back and which never happened. I therefore called once more and was given an excuse and promised a call would be made to the RM and I would get a call straight back and I'm still waiting......,. No information, no watch and very poor customer service........