Obviously the recent cyber attack experienced by CW was frustrating to many customers. It was especially so to me since I had selected a watch and strap to purchase only to find that the payment process would not work on the website. However, I would like to commend Jennifer Herron for her responsiveness and overall customer service focus. She had been most helpful on an earlier purchase, and was sympathetic to my concerns during the recent denial of service attack. I'm hoping to do business with CW again in the future; products are first rate on many levels. Thanks for the opportunity to offer feedback.