Having spent some considerable time researching a watch, I chose a Christopher Ward watch and loved it. Sadly, this summer the dial on the watch fell apart and so I duly sent the watch back. I was asked to pay to have a new face to replace the old one. I couldn't believe that the mechanism was guaranteed but not the face. In all fairness, they agreed to just charge for the face and not labour so thought I had done quite well. However, I also wanted a replacement strap but they no longer made my watch so could not do this. I was disappointed but at least I would have my watch back. My watch was returned to me on Thursday of this week only to find tht it is not working. It supposedly was checked over a 72 hour period but I'm afraid I don't believe that. So I'll now wait to see what the response will be. I only hope that it just needs a new battery and that they have checked that it was working before they returned it to me. Poor customer service for sure. Such a shame as the watch is lovely.