Last Order I'll Make. Beware of Christy's Tax Scam!
Please be aware if ordering from the EU that you will now have to pay import taxes. At no point is this mentioned during the online purchase process. Not even at the checkout point. I now have an import tax bill of 49 Euro's to pay for 2 caps. When I called to query this, I was told that this was 'clearly stated' on the website. It is not.
At the very bottom of the home page there is a link (in small print, obviously) for information on Delivery and Returns (which one would assume would contain information regarding the delivery and returning of items and not info on import charges).
When making any other purchases from outside the EU, it has always been clearly stated during the order process, whether customs/import taxes are applicable and whether or not they are the responsibility of the buyer or the seller.
This is a blatant scam to retain customers in the EU. If I'd known that I'd have to pay import charges, I would not have ordered.
At the very least, if Christys' are so desperate to hold onto their clients in the EU (I had used them several times in the past but never again), the details of this should be laid out under a heading such as 'Tax and Import Charges', rather than 'Delivery and Returns', as is the case at present. This is beyond misleading and bordering on fraudulent.
Contacting customer service was a complete waste of time, as I was constantly talked over by what sounded like a broken robot, which kept repeating the phrase 'this is clearly stated on our website'. Again, it is not clearly stated; The mis-information is under a misleading heading and even then does not commit to telling the buyer that they will pay import taxes.
Only purchase (the now made in China hats, with a Christy's label as misdirection) if you're willing to pay the same amount in tax as you already did for the goods ordered.
3 years ago
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