I am arranging for landlord and building insurance on behalf of my husband and after completing an online form someone called me to collect more information so that they could provide a quote. However, the person refused to speak to me because I’m not my husband. It was actually me who sent a request for a quote and who will be buying insurance on behalf of my husband. I’ve always done quotes on behalf of my husband with reputable insurers and never had an issue. If we are happy with the product and decide to enter into a contract with an insurer, of course, my husband will speak to the insurer and give authorisation to speak with me, but at the quotation stage we are not even the clients and will not be until we understand what product the insurer sells and if it is suitable for our needs. The person on the phone was rude and just lost a client. We will not be considering speaking or getting quote from this insurer again.