Issue with the online booking system which reverted to current day and booked the wrong day and time for the show. Immediately started on the tortuous journey to try and resolve with a faceless customer service email loop which was completely ineffective. The cinema themselves has been disempowered to help customers and revert to the email system which doesn't sort out urgent queries (or even resolve at all - see below!). By far the worst customer service I have ever encountered from any organisation. The only saving grace was a wonderful customer service guy called Ben at Gloucester who helped us out - he's too good for Cineworld in all honestly as the inherent customer service in the company is non-existent. Eventually after 2 days I received a pointless email stating that tickets can't be changed. I'm sure an algorithm on the website defaults to booking the closest showing when using the mobile version - there are too many similar complaints to mine for the issue to be user error! This is unethical given their lack of customer service and after care in case of booking issues.