Rang for a taxi at 3.50pm and was told it would be roughly half and hour but could be a little longer as they were running late, which was fair enough. Rang again an hour later to ask where the driver was, and again was told he was running later than expected due to heavy traffic, which again I accepted, and was told he would be about 15/20 minutes. Another HOUR goes by and still no taxi.........we've been waiting outside in the freezing cold with 10 bags of shopping for 2 and a half hours by this point. So my partner rang yet again to be told that the driver had arrived and rang us to say so......NO HE DIDN'T!! They said my phone was switched off.......NO IT WASN'T. He had not gone to the right pick up point, which we had verified on the two previous calls as well as the initial booking, and rather than admit his mistake, told his controller that we were the ones at fault. Disgusting service to leave someone waiting for two and a half hours in freezing weather and then blame the customer for the driver not turning up. We ended up lugging our 10 bags onto the bus, which I wish we had done in the first place. I'd have given zero stars if it would have let me!! My advice is either use a more professional taxi service than this lot, use a bus, or as a better alternative to City Taxis Chesterfield, walk!!