Taxi drivers were pleasant. Company itself is dreadful. We pre-booked to be collected at a certain time to attend a wedding. This was late as our driver was not even allocated before our requested pick up time. On return from the wedding we again pre-booked a taxi. This was taken by another group, and taken on a journey that was over 20 minutes longer than our 8 minute journey. (I was told the milage matched our journey request by the customer service/complaints team but the journey time on the app was 33mins rather than the 8mins it took us on both our journeys to and from the venue - the mileage being the same as our journey seems unlikely when the journey was 3 times longer). Once i realised that our taxi had been taken (we could see it heading off from the venue on the app whilst we were waiting outside), i contacted them and they resent a taxi, this came promptly, taxi driver was great. Journey took less than 10 mins and cost just over £10. Around 10 minutes after we completed our journey i had a notification to advise that the initial journey booked had been completed and my card had been charged for the journey, £29.70! I emailed straight away and have been dealing with their complaints department who have a tough luck approach. Apparently the people i have never met before that took the taxi reimbursed me! Would highly recommend people go elsewhere and always pay cash!