As far as providing a key goes, they did do that. That was also ~all~ they provided. Service was boilerplate, feedback was callous, and the key did NOT function for the automated install of windows that INSTALLS BASED UPON THE KEY PROVIDED. In other words, the key, while potentially valid, did not work for the automated install provided by Microsoft. Since the automated install was "my" doing, they literally just said "we're sorry the key was for the wrong version of Windows". It was quick to charge my card, took several days to get back to me, their automated 'fast' system did nothing, and the request for screenshot proof just gave me the runaround until they ultimately blamed me for their key not being usable for the ONLY windows download available to me... which did not recognize their key as one that would trigger the automated version install. At least they ultimately blamed me and let me know I should use a different company in the future. Which I did... and activated Windows in about 10 minutes. I now have a Windows key for when I buy another computer at least, I supposed.