Ordered and paid for composite fencing after being introduced to cladco by a fence fitter due to their pricing. I looked at their website and it was just what I wanted. I then was told about a local supplier that supplied on behalf of cladco. I visited the showroom, gave the measurements and ordered. This was paid for upfront as requested. The fence arrived and my fitter collected and then erected this at my property. During the installation, the fitter pointed out to me that no finishing strip had been sent, despite cladco's website showing pictures of their fence with finishing strip along the top. I went back to the supplier and queried this, who then contacted cladco. They received a very unprofessional response back basically saying they don't supply finishing strip and that basically it is what it is. The director tried to insult my intelligence by saying that its like 'buying a BMW 4X4 and then saying its not the same as a Range Rover'! Now forgive me for being inadequately educated but I proceeded with my order based on what you are advertising on your website. The image on your website shows YOUR composite fencing with finishing trim?? The Director has since come back to me saying that the image on his website is a customers image, and the trim is what they supplied themselves from elsewhere? Now if that isn't a coincidence, I don't know what is? No where on your website is there reference to that being someone else's image so you are in effect, misselling a product. If I had known that the fencing did not come with the finishing trim which is part of the kit, then I would of gone elsewhere. Your customer service and the way you talk about your customers is shocking. You have never once tried to resolve this issue and I am not surprised that particular suppliers have stopped using you because it reflects badly on their reputation. You have left me with no alternative than to involve trading standards.