Horrible Quality and Even Worse Customer Service – Avoid Cladco at All Costs We recently purchased approximately 80m² of Cladco composite decking, expecting a high-quality, durable product that would justify the thousands of pounds we spent. We followed Cladco’s installation guide meticulously to avoid any issues, but within a shockingly short span of 8 weeks, we noticed extensive spot marking all over the deck. We invested in composite decking specifically to avoid maintenance nightmares, yet here we are dealing with significant flaws right out of the gate. When we reached out to Cladco, their response was as dismissive as it was insulting. Rather than acknowledging a possible defect, they outright blamed us, claiming we must have spilled something or allowed surface dirt to build up. This couldn’t be further from the truth, especially as we have the same decking installed on our metal-framed gate in a horizontal position, where there’s no chance of contaminants settling—yet the marks have appeared there too. This points to a clear quality issue with the decking material itself, not any misuse on our part. One would expect outdoor decking to withstand, well, outdoor conditions—but apparently, Cladco’s composite boards are so sensitive that the slightest exposure to the elements seems to ruin them. And the real kicker? Cladco has washed their hands of the situation, refusing any assistance or even basic advice on how to resolve the issue. Their so-called customer support has been utterly unhelpful and dismissive. It’s clear that Cladco takes no pride in their products and certainly doesn’t stand behind them. We went with composite to avoid exactly these kinds of problems, and now we’re stuck with spotty, unattractive decking that’s far from the "maintenance-free" promise. We should’ve just invested in quality timber. Do yourself a favor and steer clear of Cladco. This product is overpriced, and the company has zero accountability. A complete waste of time and money!